At Northern Wayne County Public Service District, we prioritize transparency in our billing procedures. We strive to educate our customers on the intricacies of our billing system. Collaborating with Lavalette Water, Kenova Water, and WVAM Water monthly, we ensure accurate billing despite the absence of meters for sewage billing in Northern Wayne. Our commitment to clarity and accuracy sets us apart, guaranteeing a seamless experience for all our customers.

​

*Lavalette Water reads their water meters around the first (1st) of every month 

*Kenova Water reads their water meters around the twentieth (20th) of every month

*WVAM reads their water meters around the twenty-sixth (26th) of every month

​

The water offices will then send those readings over to us in a file or on a thumb drive for us to download them into our billing software.  At that point the clerk will diligently work on the reading to ensure they have all been entered correctly and billed correctly. We do make mistakes, but I promise you that if we are in error that we will correct our mistakes and your bill. This is why when the customer calls our office to question a high bill, we always tell them to first look for any leaks or running toilets then to call the water office because that high reading came from the water office.  

​

After all readings have been entered into the software, we print, fold and stuff the bills into the envelopes and take them to Lavalette Post Office to be mailed out. The mail is picked up at the post office and taken to Charleston or sent to Pittsburgh to be processed then mailed back to Lavalette Post Office. Mail is no longer processed in the Huntington Branch on Virginia Ave. 

​

1. We strive to have all New Bills into the system by the last day of the month. Feel free to call the office after the 1st of the month to find out your new balance or it will also be uploaded on NexBillpay.

​

2. ALL bills are due by the twentieth (20th) of each month. 

​

3. On the twenty-first (21st) day or when the mail is postmarked after the twentieth (20th) of the month we are required by the Public Service Commission to apply a 10% penalty onto all unpaid billed amount.

​

We accept cash, checks, money order and credit/debit cards (fees do apply) for payment. If you pay online through your bank, please be aware that it can take up to 10 - 14 days for us to receive that payment. So please do not set you payment to be cut on the 19th and it get to us by the 20th. Your said bank will cut us a check and mail it to us and the mail does not process like it used to. 

​

If you pay online through our website NexBillpay or call our office your payment will be electronically processed the next business morning and will post to your account.

 

4. A customer who has not paid that month's bill by the 20th will receive a Delinquent Letter (red print) just to notify the customer that a payment has been missed and that said dollar amount must be taken care of by that said DATE on the Delinquent Letter. 

 

If for any reason that this payment may have been posted incorrectly on our end, please contact us so that we can resolve the problem. 

 

5. On or after that said Due Date of the Delinquent Letter you will receive two phone calls on two different days or two door hangers on two different days. This is your notification that you have a Past Due Bill, and your Sewer Service (water) is scheduled for Disconnection on that SAID day and time. We work with the water office to set those days because they do the disconnect/reconnect service for us and charge us the fees that in turn, we have to charge the customer. We do not keep these fees; we write them a check and pay them for their service. 

​

6. If the customer has been disconnected and they are still living in the home. That customer on file must pay the total past due amount plus the disconnect and reconnect fee before the service is approved to be turned back on. We also recommend the customer to check with their water office to make sure they are in good standing with them also.

​

PSC rule 6.1.5b states that Any change in the identity of the contracting customer at a premise will require a new application for sewer service, and the utility may, after reasonable notice, discontinue sewer service until such new application has been made and accepted, but the former customer shall remain liable for sewer service furnished to said premises until the customer has given notice in writing to the utility to discontinue sewer service. In the event the customer of record has died or has become incapable of being responsible for the sewer service, that individual's spouse may become the customer of record without being required to complete a new application for sewer service, or paying a new security deposit. 

​

​