Disconnection of Service

When a customer is moving off of the system and is requesting to stop service at that premises under their name, that customer must come into the office, mail or put in the night drop a statement requesting such. We require that the customer address the location of disconnection, as of what date, a forwarding address and phone number. The customer is responsible for all bills up unto the final bill. You may print and use the form below and drop off at our office.

The District will, upon the giving of at least a ten (10) days written or personal contact at least twenty-four (24) hours, prior to the water service termination, discontinue service to any customer for nonpayment of bills where any bill is ten (10) or more days delinquent, for fraud, or for violation of its rules. Whenever water service is terminated, the District will make a charge for reconnection of service. The fee for discontinuance of water service will be assessed by the District and vary by water companies as listed below: 

  • Lavalette Public Service District                   $15.00 Disconnect Fee     $15.00 Reconnect Fee

  • Kenova Water                                               $25.00 Disconnect Fee     $25.00 Reconnect Fee

  • WVAM Water                                               $20.00 Disconnect Fee     $20.00 Reconnect Fee 

In each case these fees are due and payable to the District prior to reconnection of water service.